🔁 Returns and Exchanges

What is your Returns Policy?

We are happy to accept any return within 14 days - just return it in new unused condition to us for a full refund or exchange. Just contact Chrissy and she will send you information on where to return it and will handle any refund or exchange for you. Chrissy is at chrissy@pirateclothingstore.com

To Protect our Customers

Sadly a few customers have used clothing and then returned it to us after the event they attended, requesting a refund. We have to destroy these items and this just inflates our costs and hurts our ability to keep prices low for our genuine customers.

For this reason, we cannot accept returns that arrive in a used condition (which includes missing labels).

Around events such as Halloween, New Year, etc we will provide exchanges only.

Thank you for your understanding.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return. If all is good, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you do send us used items we will give you the option of having them returned to you (shipping to be paid by the customer), or we can destroy them for you.

If more than 15 business days have passed since we’ve approved your return, please contact us at chrissy@pirateclothingstore.com

How do I exchange for a different size?

Please contact Chrissy at chrissy@pirateclothingstore.com and she will take care of it for you

Refusing a Delivery or Unpaid Customs Fees

If you refuse a shipment or do not pay the required customs/duties, you are responsible for:

The original shipping cost

• Any customs, duties, or taxes charged (both ways)
• The cost of sending the package back to us
• These fees will be deducted from your refund.

Please note: Customs and import fees are the customer’s responsibility.